Privacy Policy

1. Who we are

SOEL Limited trading as SOEL Outdoors is based in Christchurch, New Zealand. We provide caravan and motorhome hire, sales, servicing, parts, accessories and fleet management services.

2. What information we collect

Depending on how you interact with us, we may collect the information needed to manage your booking profile and hire, including details referenced in our Hire Agreement.

• Identity and contact details, including name, email, phone number and residential address
• Date of birth
• Driver licence information, including uploaded licence files where required
• Booking and transaction details
• Payment details processed via third-party payment providers. We do not store full card details.
• Communications with us, including messages, emails, enquiries and support requests
• Website and device data, including cookies, analytics identifiers, IP address and basic device or browser information
• Vehicle-related data during rentals, as described in Section 7

3. How we collect information

We collect personal information when you:

• Make a booking, enquiry, purchase, or request a quote
• Create or use an account on our website
• Upload documents such as a driver licence
• Contact us by phone, email, messaging, or in person
• Use our website, including through cookies and analytics tools

4. Why we collect and use your information

We use personal information to:

• Provide and manage rentals, sales, servicing, parts and accessories, and fleet management
• Confirm identity and verify eligibility to hire or drive
• Process payments, refunds, bonds, and invoices
• Communicate with you about bookings, orders, services, and support
• Improve our products, services, website, and customer experience
• Prevent fraud, protect our vehicles and assets, and manage risk
• Meet legal, compliance, and insurance obligations

5. Legal basis and consent

We collect and use personal information where it is necessary to provide our services, to comply with legal obligations, for legitimate business purposes such as preventing fraud and protecting assets, and or where you have provided consent, for example by submitting enquiry forms or uploading documents.

6. Driver licence information

For caravan and motorhome rentals, we require valid driver licence information to confirm eligibility to drive in New Zealand and to meet insurance and risk requirements.

• We may collect your driver licence number, expiry date, and a copy or image of your licence.
• We use this information for identity verification, eligibility checks, compliance, and insurance purposes.
• We may share licence information with insurers or relevant providers where required to validate cover, assess risk, or manage claims.
• Licence information is stored securely with access limited to authorised staff and systems.
• We retain licence information only for as long as reasonably necessary for bookings, insurance, dispute resolution, fraud prevention and legal compliance.

By providing your driver licence details, you consent to this collection and use in accordance with this Privacy Policy and the Hire Agreement.

7. GPS tracking and vehicle data

Our rental vehicles may be fitted with GPS tracking and security systems for safety, theft prevention, recovery, and fleet management.

• Location data may be monitored during the rental period.
• GPS data may be used to locate and recover a vehicle, respond to incidents, support safety, and manage operational logistics.
• We do not use GPS data for targeted advertising.

8. When we share information

We may share personal information with trusted third parties, including:

• Payment providers and financial institutions to process payments and refunds
• Insurance providers, including claim handling and verification
• Service providers who support our operations, including IT, hosting, analytics, communications, and maintenance systems
• Professional advisors such as legal and accounting providers where required
• Regulators, law enforcement, or authorities where required or permitted by law

We do not sell your personal information.

9. Storage and security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, but we maintain administrative, technical and physical safeguards appropriate to the sensitivity of the information.

10. Cookies and analytics

We may use cookies and analytics tools to measure performance, understand usage, and improve our website. You can control cookies through your browser settings.

11. Access and correction

You may request access to, or correction of, your personal information. We may need to verify your identity before responding. Requests can be made using our website contact form or via the contact details provided on your booking communications.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website and will apply from the "Last updated" date shown above.

13. Contact

If you have questions about this Privacy Policy or how we handle your personal information, contact us via the website contact form or through the email address included on your booking confirmation.