Terms of Use

1. Acceptance of these terms

By accessing or using soel.nz (the "Website"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use the Website.

These terms apply to all visitors, users, and others who access the Website, including browsing our services, requesting a hire booking, purchasing parts and accessories, or contacting us through the site.

2. Who we are

The Website is operated by SOEL Limited, trading as SOEL Outdoors & Automotive, a workshop based at 843 Jones Road, Rolleston, New Zealand. You can contact us at [email protected] or through our contact page.

3. Use of the website

You may use this Website to:

• Browse information about our servicing, hire, management and accessory services
• Request quotes, submit hire booking enquiries, and manage an existing booking
• Browse and purchase parts and accessories
• Create and manage an account
• Contact us or subscribe to updates

You agree to provide accurate information when creating an account, making a booking, placing an order, or contacting us, and to keep your account credentials confidential.

4. Prohibited uses

When using the Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of these terms
• Attempt to gain unauthorised access to any part of the Website, other users' accounts, or our systems
• Interfere with or disrupt the Website, its servers, or connected networks
• Scrape, harvest, or extract data from the Website using automated means without our permission
• Upload or transmit viruses, malicious code, or unsolicited advertising
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Submit false, misleading, or fraudulent booking or order information

5. Accounts

Some areas of the Website, such as booking management and order history, require you to create an account. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login details.

We may suspend or close an account if we reasonably believe these terms have been breached, or if we suspect fraudulent or abusive use.

6. Product, pricing & availability information

We try to keep information on the Website — including vehicle details, service pricing, product pricing, and availability — accurate and up to date. However:

• Errors, omissions, or inaccuracies may occur and we reserve the right to correct them at any time
• Prices and availability are subject to change without notice
• Images are representative and may not reflect the exact vehicle, part, or accessory supplied
• A booking, quote, or order is not confirmed until you receive our confirmation, in line with the relevant policy (see our Rental Terms, Refund Policy, and Return Policy)

7. Intellectual property

The Website and its content — including text, graphics, logos, images, and software — are owned by or licensed to SOEL Limited and are protected by New Zealand and international intellectual property laws, unless otherwise stated.

You may view and download pages from the Website for your own personal, non-commercial use, provided you keep intact all copyright and proprietary notices. You may not otherwise reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent.

8. Third-party services & links

The Website integrates or links to third-party services, including payment providers (such as Stripe, Afterpay and Klarna), our online shop (Shopify), mapping services (Google Maps), analytics (Google Analytics), and our social media channels. These third parties have their own terms and privacy practices, which we encourage you to review.

We are not responsible for the content, accuracy, or practices of third-party websites or services linked from the Website.

9. Website availability

We aim to keep the Website available and functioning correctly, but we do not guarantee uninterrupted or error-free access. We may suspend, restrict, or withdraw all or part of the Website at any time, including for maintenance, without notice.

10. Limitation of liability

To the maximum extent permitted by New Zealand law, SOEL Limited excludes all liability for any indirect, incidental, or consequential loss arising from your use of, or inability to use, the Website, including loss of data, profits, or business opportunity.

Nothing in these terms excludes or limits any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify SOEL Limited against any claims, losses, or expenses arising from your breach of these Terms of Use or your misuse of the Website.

12. Governing law

These Terms of Use are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts.

13. Changes to these terms

We may update these Terms of Use from time to time to reflect changes in our services, the law, or how the Website operates. The updated version will be posted on this page with a revised "last updated" date, and continued use of the Website after changes are posted means you accept the updated terms.

14. Related policies

These Terms of Use work alongside our other policies:

• Rental Terms — terms specific to caravan and motorhome hire bookings
• Privacy Policy — how we collect and use personal information
• Cookie Policy — how we use cookies and analytics
• Refund Policy — cancellations and refunds for hire bookings
• Return Policy — returns and refunds for parts and accessories

15. Contact us

If you have any questions about these Terms of Use, please contact SOEL Outdoors at [email protected] or through our contact page.